Hi Dawn, if you know you def passed the worksheet then I found an email address for a Technical Support person on the activeiq website and they had to fix something back at ActiveIQ in order for it to update for me - however the worksheet will remain incomplete until you pass - as far as I know the only way to see your answers and the ones you got wrong is after you 'complete' the worksheet you can then go back into it afterwards and you can see your right and wrong answers on the attempt that you passed on, but this is only once you have completed - until then you have to keep trying to get the answers right - this is what I found as I went along anyway....Jenny